Find clear answers to common questions about artisan supplies, shipping timelines, secure checkout, returns, and authenticity guarantees.
You can track your shipment anytime using our Track Order page by entering your unique order number (e.g., KK-940218) and email address.
You will also receive automated WhatsApp, SMS, and email updates at every shipping milestone from dispatch to doorstep delivery.
We accept a wide array of safe, secure payment options:
We offer a 7-day hassle-free return policy on eligible craft supplies and handmade creations. You can submit a return request directly from your Customer Account Portal.
Upon receipt and quality inspection at our workshop, refunds are processed within 3 to 5 business days directly to your original payment method.
Yes, absolutely. Every bead, gemstone, jewelry finding, and craft supply sold on Kriative Krafts is sourced directly from certified artisan cooperatives and verified manufacturers.
Each batch undergoes rigorous quality assurance to ensure color fastness, durability, and premium finish.
Orders can be cancelled directly from your account under My Orders as long as the status is Processing.
Once an order has been packed and handed over to our express logistics courier partner, cancellation is no longer possible, but you can conveniently initiate a return upon receipt.
Our customer concierge team is available 6 days a week to assist with custom craft dimensions, wholesale inquiries, and live tracking.
